MyGymFitnessCommon questions
All questions
Getting started
5 questionsHow do I get my gym set up?
New gyms are set up by invite. Once you're in, add your details and your gym's, and your dashboard is ready for plans in about two minutes.
Who sets prices and policies?
You do. We make the software. Your gym provides the gym, sets prices, contracts and cancellation policy, and holds the membership agreement.
What kinds of plans can I sell?
Memberships, day and week passes, class packs, and PT plans. Add contract lengths, setup fees, staffed-hours-only access, or private rate links.
Will members see my gym's brand?
Yes. Your gym's name and logo sit at the top of the app, with a small "Powered by MyGymFitness" line under it.
Can I add staff and trainers?
Yes. Add staff, teachers, and trainers, and choose who can see revenue.
Members
5 questionsIs there an app for iPhone and Android?
Yes. It's on the App Store and Google Play, and the web app installs from the browser.
Can one plan cover a couple or a family?
Yes. A plan can cover a partner or children, and each person gets their own login and door access.
Can a membership be put on hold?
Yes. Freeze it with a reason and a return date; billing and door access pause until it resumes.
Can members belong to more than one gym?
Yes. One MyGymFitness account works at several gyms.
Do members sign a waiver?
Yes. They sign it on their phone when they join, and you can change the wording.
Door
3 questionsDo I need to install the door hardware myself?
No. We provision the controller and set it up with your lock.
What if the internet goes down at the gym?
Keypad and QR entry keep working, and members can still open their last door code in the app.
What about members who don't use the app?
They can get a permanent keypad code, and the front desk can check them in.
Money
4 questionsHow much does it cost?
It depends on how your gym wants to handle the platform fee. Book a trial and we'll walk you through the options.
What happens if a member's card fails?
They keep access through a grace period while the app shows what's owed. If it stays unpaid, access closes by itself.
Can members update their card or plan themselves?
Yes. They can change plans, renew, pay a balance, update their card, see receipts, and cancel where your gym allows it.
Can the front desk take payments?
Yes. Staff can charge the card on file, or record cash, checks, and comps.